Work

Real problems from a live 24/7 service, and how I worked them. Written the way I would tell them on a call: problem, method, outcome.

Cutting alert noise by more than 99%

A live service drowning in thousands of alerts a day, brought down to a handful worth waking someone for.

itsm · monitoring · process

Threat-modeled AI agents in live operations

AI-assisted automation for a 24/7 operations team, with every agent approved through a formal security review before it touched production.

ai · security · automation

Holding security escalation steady through major partner acquisitions

Keeping security escalation working smoothly while several major studios came aboard through acquisition, through every handoff of a very large integration.

security · incident-command · coordination